PATIENT PORTAL

New Patient Portal

Natural Family Medicine is transitioning Electronic Health Record (EHR) systems from Charm to Practice Better on January 1, 2026. For established patients, no action is needed from you at this time. You will still have access to the Charm portal for a period of time and your health records will automatically be securely transferred into the new system.

Electronic Health Record System

Natural Family Medicine utilizes a HIPAA compliant platform through Practice Better for it’s Electronic Health Record (EHR) System. This platform has a Patient Portal which allows you, as a patient, to securely manage health information for yourself and other family members that are patients as well.

Benefits of the Patient Portal 

Once logged into the Patient Portal, you, the patient, can:

• Schedule appointments 
• Complete and sign all pre-appointment questionnaires and consent forms
• Securely send health related messages to Dr. Stephani between sessions
• Access shared session notes and/or protocols, which include recommendations discussed during your visit along with any shared handouts.
• Access any lab results from orders placed by Dr. Stephani
• Securely meet with Dr. Stephani for telehealth appointments, if scheduled
• Automatically sync wearable device data  
• Utilize built in lifestyle journals to track physical activity, measurements, vitals, mood, bowel movements, sleep patterns, and other essential health details if desired. 
• Upload health related documents (X-ray images, lab record PDFs, etc.)
• Manage the health of other family members from a single user account, saving the trouble of remembering multiple usernames and passwords

Patient Portal Access

You can log into the Patient Portal using your email address on file with us to sign in. You will be required to enter your password and verify it is you for a secondary method of security.

Patient Portal Tips & Resources

The Patient Portal allows you, as a patient, to securely manage health information, access protocols, view lab results, schedule appointments, message Dr. Stephani between visits, and more. For assistance within the Patient Portal, you may want to view navigating your Patient Portal.  For more in depth guidance, you may also want to view tips and resources to get the most out of using the Patient Portal.

EHR HIPAA Privacy Policy

Practice Better has stringent security and privacy practices to protect patients’ health information. Practice Better follows strict and standardized procedures to maintain full compliance with major healthcare and data protection regulations, including HIPAA, PIPEDA, PHIPA, and GDPR. This means you can confidently use the platform knowing it meets the strictest industry standards for protecting sensitive health information. For a brief overview of their processes followed to ensure HIPAA compliance click here.

A Note to Patients that Used Charm 

If you are an established patient that utilized the Charm patient portal and have not been set up in the new portal yet, you will still have access to your records within the Charm platform for a limited period of time by clicking here. Once access is terminated, you can call the office at 612-250-2804 for your records, as needed. To get set up on the new Practice Better Patient Portal and have all of your records securely transferred over from Charm, all you need to do is schedule an appointment with Dr. Stephani. 

Additional Questions?

If you have any questions about the Patient Portal, or if you have trouble accessing or navigating the Patient Portal, please call my Champlin office today at 612-250-2804 or contact me online.